Frequently Asked Questions
Everything you need to know about your ZLINE kitchen and bath upgrade.
How long does shipping take for ZLINE appliances?
Most in-stock ZLINE products ship within 2-4 business days. Depending on your location, delivery typically takes 5-10 business days for large freight items like ranges and hoods.
Do you offer professional installation services?
While ZLINE Dealers does not provide direct installation, we recommend hiring a certified professional for gas and electrical connections to ensure your full manufacturer warranty remains valid.
What is your return policy for large appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that large appliance returns may be subject to a restocking fee and return shipping costs.
Are ZLINE products covered by a warranty?
Yes, all ZLINE products purchased through authorized dealers include a manufacturer's warranty. This typically includes a limited lifetime warranty on Italian burners and a 1-3 year parts warranty depending on the specific product.
What should I do if my item arrives damaged?
It is critical to inspect your shipment upon delivery. If you notice any damage, please note it on the BOL (Bill of Lading) and contact our support team within 24 hours to initiate a replacement claim.
Do you offer price matching for other ZLINE retailers?
As a premier ZLINE Dealer, we strive to offer the most competitive pricing allowed by the manufacturer. Please contact our sales team with a valid quote to see if we can match a competitor's price.